If the furnace, boiler or heat pump will not keep the property warm, call Durfee Plumbing & Heating at 508-619-3078. Tell us the indoor temperature, equipment type, fuel, affected zones and whether pipes may be at risk. We take calls 24/7 and confirm the available response based on location, weather, demand and technician availability.
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Gas smell, smoke or a carbon monoxide alarm?
Leave the building and call 911 from outside. If you smell gas, do not operate switches or appliances or try to shut off the gas. Follow emergency-responder instructions before arranging service.
Start with safety, temperature and the heating system.
A no-heat call is an urgent symptom, not a diagnosis. The cause may involve a thermostat or control, power, fuel, airflow, ignition, circulation, defrost, a safety lockout or another equipment condition. Durfee identifies the system and reported risk, then diagnoses the fault onsite before presenting approved repair options.
Our team is based in South Dennis, MA 02660, serving residential and light commercial properties across Cape Cod, plus Plymouth and Wareham. For a seasonal home or rental, tell us who can provide access and approve the work. Call with the address to confirm availability.
Problems and service needs we can assess
Gas or oil furnace will not start or deliver warm air.
Boiler will not run, one or more zones are cold, or circulation has stopped.
Heat pump is not heating, repeatedly shuts down or relies only on backup heat.
Indoor temperature is falling in an occupied, rental or seasonal property.
Plumbing may be exposed to freezing because the primary heat source is down.
What to tell us when you call
Give the exact address, indoor temperature, heating-system type, fuel, make or model if available and any displayed code. Tell us whether anyone is staying in the property, whether another heat source is operating and who can provide access and approve work.
What to do before the technician arrives
If there is no gas odor, smoke, carbon-monoxide alarm or unsafe electrical condition, check the thermostat setting and note whether the equipment has power. Do not remove service panels, bypass safety controls, use an oven for heat or repeatedly reset equipment that will not stay running. Protect occupants first and follow emergency-responder instructions for any hazard.
Repair timing and freeze protection
The initial visit focuses on diagnosis and safe restoration when a suitable repair can be completed. Weather, demand, access and parts availability affect timing. If heat cannot be restored immediately, discuss safe temporary steps and whether plumbing winterization or another qualified response is needed to reduce freeze risk.
How an urgent no-heat call moves forward
Arrange the diagnostic visit. Tell us the symptoms, property address and access arrangements. Repair estimates require a site visit, included in the diagnostic fee. We confirm the fee and any qualifying minimum for a credit before the visit.
Review the findings and price. The technician explains the cause, proposed repair and upfront flat-rate price. You approve the work before it begins; the diagnostic fee is credited when the applicable minimums are met.
Complete and check the approved work. We check operation as appropriate to the repair and explain remaining concerns, maintenance needs or recommended follow-up. Parts availability and access can affect completion.
Seasonal & local proof
One page for the urgent symptom: the property has no heat.
This page owns the urgent no-heat intent across furnaces, boilers and heat pumps. System-specific repairs remain on their furnace, boiler and heat-pump pages, reducing overlap while giving callers a direct emergency path.
Real Cape Cod project: a Viessmann Vitodens 100 combi boiler installed by Durfee. No-heat diagnosis may involve the boiler, controls, pumps, piping, venting or connected zones; this image is installation proof, not a claim that every no-heat call requires replacement.
★★★★★
“Absolutely fantastic response and service! On a Friday afternoon of a holiday weekend, Durfee replied in less than 15 minutes.”
Sharon M. — Google review
Pricing guidance
What the first no-heat visit costs.
The standard diagnostic and dispatch fee is $149. It covers travel to the property and onsite diagnosis; it is not the repair price. After finding the cause, the technician presents an upfront flat-rate repair option before work begins. The fee is credited toward approved work when the applicable minimums are met. Confirm the current fee and credit terms when booking.
How do repair estimates, flat-rate pricing and diagnostic fees work?
Repair estimates require a site visit, and the visit is included in the diagnostic fee. After diagnosing the problem, Durfee presents upfront flat-rate pricing for the proposed work before you approve it. The diagnostic fee is credited toward approved work when the applicable minimums are met. The team explains the qualifying minimum and credit when arranging service.
Do you take no-heat calls 24/7?
Yes. Call 508-619-3078 24/7 with the address, indoor temperature, equipment type and symptoms. Durfee confirms the available response based on location, weather, current demand and technician availability; an immediate arrival or same-day completion is not guaranteed.
What should I do if I smell gas or a carbon-monoxide alarm is sounding?
Leave the building and call 911 from outside. Do not operate switches, appliances or the heating equipment. Follow emergency-responder and gas-utility instructions before arranging HVAC service.
Can you diagnose furnaces, boilers and heat pumps?
Yes. Durfee provides service for qualifying gas and oil furnaces, gas and oil boilers, hydronic and steam systems, and ducted or ductless heat pumps. Share the system type, brand and fault code when known so the appointment can be prepared correctly.
Can you give me the no-heat repair price by phone?
The standard diagnostic and dispatch fee is $149, but the repair price depends on the onsite diagnosis. After identifying the cause, the technician presents an upfront flat-rate repair option before work begins. Confirm the current fee and diagnostic-fee credit terms when booking.
What if the house is vacant and pipes may freeze?
Tell Durfee immediately that the property is vacant, the current indoor temperature if known, who can provide access and whether anyone is monitoring the building. If heat cannot be restored promptly, discuss safe temporary protection and whether plumbing winterization is appropriate.
Talk to a real local team
Has the property lost heat?
Call, text or send a quick request. Tell us what is happening and where the property is located, and we’ll help you choose the right next step.