Effective date: August 25, 2026
Who we are
Durfee Plumbing & Heating LLC (“Durfee,” “we,” “us” or “our”) is a plumbing, heating and cooling company located at 22 Diamonds Path, Unit 7, South Dennis, MA 02660. This policy applies to CapeCodPlumber.com, service-request forms, telephone and text communications, employment inquiries and related customer interactions.
Information we collect
We may collect information you provide, including your name, telephone number, email address, service address, town, requested service, appointment details, property or equipment information, message content, employment information and communication preferences. We may also collect basic technical information such as browser type, device type, approximate location, referring page, pages viewed and website interactions through cookies, Google Analytics, Google Tag Manager and similar tools.
How we use information
We use information to respond to requests, schedule and provide services, send appointment and technician-arrival updates, prepare estimates, manage customer accounts, provide support, process employment inquiries, improve our website and services, maintain security, comply with legal obligations and—only where the recipient has separately opted in—send marketing or promotional communications.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of the text-messaging service as necessary to deliver messages.
Text-message consent is optional, is not a condition of purchasing goods or services, and is collected separately from other website or service agreements. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for help. See our SMS Terms & Conditions.
When information may be disclosed
We may disclose information to service providers that help us operate our business, such as website hosting, analytics, scheduling, customer-management, communications, payment, accounting and professional-service providers. They may use information only to perform services for us and are expected to safeguard it. We may also disclose information when required by law, to protect rights or safety, or in connection with a business reorganization. We do not sell personal information.
Cookies and analytics
Our website uses cookies and similar technologies to understand traffic, measure marketing performance, maintain functionality and improve the customer experience. These tools may collect device and usage information. Browser settings can limit cookies, although some site functions may work differently.
Data security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the information we maintain. No internet transmission or storage system can be guaranteed completely secure. We retain information only as long as reasonably necessary for the purposes described above, business records, warranty and service history, dispute resolution and legal requirements.
Your choices
You may ask to review, correct or delete personal information, subject to legal and operational recordkeeping requirements. You may opt out of marketing emails using the unsubscribe method provided. For text messages, reply STOP to unsubscribe or HELP for assistance. Opting out of marketing does not prevent necessary non-marketing communications about an active request or transaction when otherwise permitted.
Children’s privacy
This website is intended for adults seeking home, property or employment services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Policy changes
We may update this policy to reflect changes in our services, technology or legal requirements. The effective date at the top identifies the current version.
Contact us
Questions or privacy requests may be sent to sales@durfeeplumbing.com, by calling 508-619-3078, or by mail to Durfee Plumbing & Heating LLC, 22 Diamonds Path, Unit 7, South Dennis, MA 02660.
